Online FAQ



How do the courses work?

Our continuing education courses are composed of an introduction, five (or more) content modules, and a final exam. The information is presented on the screen for you to read, and you will advance the course manually. Each slide has a timer associated with it (you will see a timer bar at the bottom of the course), and you will not be able to progress forward until that timer has expired. You can always navigate to slides you have previously viewed via the Menu on the left side of each course. Most slides move forward with a “NEXT” button, but some require you to interact with the content directly.

Do your courses have audio and video?

Some courses do have audio or video – you can find this information on each course page as well as our Online CE page. It will also be mentioned in the introduction slides for each course, and slides with audio on them will display an audio icon on the slide. If you cannot hear anything on one of these slides, you may need to adjust the volume of your speakers or headset.

Do I have to take a test?

At the end of each module, there is a short quiz to help you gauge comprehension. If you do not answer a quiz question correctly, you may re-answer the question or go back to the slide where the material was covered. At the end of each course, you have a 25 question final exam that you must pass with a score of at least 80%. If you do not pass the final exam, you can retake it or review the course material before taking it again.

I can't log in!

You can log into MyHogan at the following link: https://hoganschool.com/login

If you have never taken classes online with us before, you will receive an email from us with a temporary username and password once you have completed your purchase. This can sometimes go to your SPAM or JUNK folder. Once you log in, you will be able to change your username and password.

As of April 2018, we have transitioned to a new online education platform. If you have previously purchased an online course with us, you can still access it at our old site at the following link: Previous Online Education

If you still cannot log in, we recommend checking the following:

  • Is your Caps Lock feature on?
  • Is your Number Lock feature on?
  • Your username will not be an email address.

If you know your username but not your password, you can enter your username and click “Forgot Password” below the login box to reset your password.

If you are still unable to login, please contact 800-794-1390 or email info@hoganschool.com for further assistance.

What are the system requirements?

All of our courses are accessed via a web browser. In order to ensure that your courses will run properly, we recommend the following:

  • Updating your browser to the latest version
  • Updating your device to the latest version
  • Using Google Chrome as your web browser for these courses
  • Only opening one course at a time

Can I take my classes on a mobile device?

There are many different types of mobile devices – we cannot guarantee compatibility with every one. Your mobile device will need to meet the minimum specifications below to view our courses:

Apple – iOS 8 or later
Android – OS 4.1 or later

Some devices that have not been updated will not be able to run this course. We recommend updating to the most recent version of your software for both the device itself and your browser.

What browser should I use?

We recommend using Google Chrome as your browser for these courses. You can download the most updated version from Google by clicking here. Clicking the “Download Chrome” button will direct you to the appropriate version for your device.

If you are having difficulties, please contact 800-794-1390 or email info@hoganschool.com for further assistance.

How do I update my browser?

If you are using Google Chrome for your browser (as is recommended), you can find specific information for your device by clicking here. Once the page loads, you will be able to find instructions for your device by choosing “Computer,” “Android,” or “iPhone & iPad.”

What if I am using an Apple product - Mac, iPhone, or iPad?

All of our courses are accessed via a web browser. In order to ensure that your courses will run properly, we recommend updating your browser and device to the latest version.

The default browser for Apple products is Safari. We recommend downloading Google Chrome to use as your browser for our courses.

With an iPhone and/or iPad, you can download it from iTunes.

On a laptop or desktop, you can visit: https://www.google.com/chrome/

Updating your Apple device

For Apple devices, such as the iPhone, iPad, or iPod touch, you can update wirelessly or via iTunes. Updating your device will also update the Safari browser.  Apple provides specific information on how to Update your iPhone, iPad, or iPod Touch.

  1. Plug your device into a charger and connect to the internet with WiFi.
  2. Go to your “Settings” app.
  3. Select “General”
  4. Select “Software Update”
  5. Select “Install” or “Install Now”

Updating your browser on an Apple device

If you are using Google Chrome for your browser (as is recommended), you can find specific information for your device by clicking here.

Chrome should automatically update based upon your Apple App Store settings. You can check if there’s a new version available:

  1. On your iPhone or iPad, open the App Store.
  2. At the bottom, tap Updates.
  3. In the pending updates, look for Chrome.
  4. If Chrome is listed, tap Update to install.
  5. If asked, enter your Apple ID password. The updates will download and install.

If you don’t have the Google Chrome app yet, download it from iTunes.

If you are using Safari, updating iOS will also update Safari. Apple provides specific information how to Update your iPhone, iPad, or iPod Touch here.

Updating your Android device

Android mobile devices may have different wording, depending on the manufacturer and model. You will want to complete the following steps:

  1. Open the Settings app.
  2. Tap “About device” at the bottom of the menu – it may say “About phone” or “About tablet,” depending on your device. If you don’t see “About device,” tap the “System” category first. On some Android devices, you will see the “System updates” option in the main Settings menu below “About device.” Tap it instead.
  3. Tap System updates – it may say “Software updates” or “Download updates manually” instead.
  4. Tap Check for update – this wording may vary. Tap OK if asked to confirm.
  5. Tap Download if an update is available – the update will begin downloading to your device. It is recommended that you download updates while connected to a wireless network, as they can be quite large.
  6. Tap Install after the update finishes downloading – you will want at least 50% battery before starting a system update, and it’s recommended to keep your device charging during it. This process may take 20-30 minutes to complete.

There is no sound with my class.

Some of the courses that are offered do not have audio. In the introduction of your class, it will tell you if there is audio available for the class.

Check that your speakers are on and turned up.

How long will it take to complete my class?

The State of Arizona mandates that all online classes be 3 hours long. Each slide in your class is timed, and you will not be able to advance to the next slide until the time is up.

I took a break, and now my class isn't where I left off.

You can work on your course, log off, and come back any time of the day or night, log back in and continue where you left off. You can work for as long as you wish (the ADRE allows for a total of 9 hours of continuing education per day, whether it is in-person or online). Once you log back on, if your class does not take you right back to where you left off, there are a few steps to follow to get you back on track.

  • To the left of your class is the menu; it contains a list of each slide of your class. When you start your classes, all the menu items will be black. When you have finished a slide, the words will turn grey. Scroll through your menu and you will be able to find the last slide you left off with by the color of the words.
  • Are you taking multiple classes? Check that you are trying to resume the course you were previously taking. We recommend taking only one course at a time for this reason.

I did not pass my exam. Now what do I do?

ADRE requires that an exam is given at the end of every online class, and the student must pass with an 80% or better. If you did not pass the exam, you are able to re-take it. You can review the course material prior to re-taking the exam.

Where is my certificate?

When you complete the course and pass your exam, click the black x in the top right corner of the course player. The course will close and under the “Status” column, you should see “Completed [date]” and the “Certificate” column will now change from “n/a” to this certificate icon: Click on the icon to obtain your certificate. If your course still reads “Not Yet Completed,” please check that you have fully completed the course. You may need to progress to the final slide for completion to process.

Once you click on the certificate icon, a new page will open, and your certificate will be available to print.

Does this class go directly to the ADRE when I am finished?

No, once you finish your online class it DOES NOT transfer directly to the ADRE office. You must print your certificate(s), sign in to your ADRE account at www.azre.gov, and enter all your continuing education. If you need assistance with this process, you can call the Hogan School office or come into the office during business hours and we will be glad to help you.

I need additional help.

Call us at 800-794-1390 or email to info@hoganschool.com

Office hours are from 8AM-5PM Monday through Friday (Mountain Standard Time), excluding holidays. Courses are available for you to take 24 hours a day / 7 days a week.

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